Last Updated: [5/12/2025]
Meraluxe Stays (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make a booking, or communicate with us.
1. Information We Collect
We may collect and process the following types of personal information:
a. Information You Provide Directly
- Full name
- Email address
- Phone number
- Home or billing address
- Payment information (processed securely via third-party providers)
- Identification documents where required for booking verification
- Any information sent through contact forms or enquiries
b. Information Collected Automatically
When you use our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages viewed and time spent on the site
- Cookies (see section 7)
c. Booking & Stay Information
If you book a stay with us, we may also collect:
- Guest names
- Check-in / check-out dates
- Special requests
- Damage deposits or incident reports (if applicable)
2. How We Use Your Information
We use your personal information to:
- Process and manage your bookings
- Communicate with you regarding enquiries or reservations
- Provide customer support
- Improve our website and service offerings
- Meet legal, regulatory, and safety obligations
- Prevent fraud or misuse of our services
- Manage accounts, billing, and payment records
We only collect information necessary for providing our services or fulfilling legal obligations.
3. Legal Basis for Processing Your Data (GDPR)
We process your personal data based on:
- Contractual necessity – to complete bookings and provide services
- Legitimate interest – improving our services, preventing fraud
- Legal obligation – tax, safety, and regulatory requirements
- Consent – when you opt into marketing communications
4. How We Share Your Information
We do not sell your personal data.
We may share your information with:
- Payment processors (for secure payments)
- Cleaning or maintenance teams (only relevant information such as check-in dates)
- Property owners where required for guest verification
- Professional service providers (IT support, accountants)
- Law enforcement if required by law
All third parties are required to protect your information and comply with data protection laws.
5. Data Storage & Security
We use secure systems and follow industry best practices to safeguard your data.
Measures include:
- Encrypted data storage
- Secure payment gateways
- Restricted access for staff
- Regular monitoring and protection against unauthorised access
However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.
6. How Long We Keep Your Information
We only retain your data for as long as necessary for:
- Booking management and customer support
- Legal and tax obligations
- Safety and fraud prevention
Typically, this is 6 years for financial records, unless a longer retention period is required by law.
7. Cookies
Our website uses cookies to:
- Improve user experience
- Analyse website traffic
- Remember preferences
You can disable cookies through your browser settings, but certain site features may not function properly.
8. Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to data processing
- Withdraw consent (for marketing)
- Request data portability
To exercise your rights, contact:
📧 [Insert your business email]
9. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for their content or privacy practices.
Please review their privacy policies separately.
10. Children’s Privacy
Our services are not intended for individuals under 18.
We do not knowingly collect data from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect business changes or legal updates.
The updated version will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact:
📧 info@meraluxestays.co.uk
🏢 Meraluxe Stays
📍 [Insert Registered Business Address]
